Section 1
How to buy?
To be able to buy on our page you only need to follow these three simple steps: Choose the product you like and personalize it to your liking. Add it to your shopping cart and then go to check out. All the information related to your order will arrive in your email and you will be able to see it on the purchase receipt after payment.
Are there physical stores?
We are a 100% online store and we do not have physical points of sale.
Are the garments developed so that they can be worn by women and men?
Most of our products are “unisex” unless otherwise stated.
Is it possible to modify my order?
Once the order is placed you have one hour to make any changes or cancellations. After this time, no modification can be made.
Any cancellation of the order must also be carried out within one hour. Once the process has started in the factory, any type of change can no longer be made.
How can I see my shopping cart?
Located at the top right, you will be able to see your shopping cart and the exact items it contains. In this section you are given all the details of your order before it is placed, including the total of the items added, the shipping cost and the possible delivery time.
What payment methods do you accept?
VISA, MasterCard, American Express, PayPal, Stripe, among others, credit/debit cards are accepted.
Is my payment secure?
Our page has different security encryption, as well as payment methods such as PayPal or Stripe. HTTP and HTTPS security encryptions are specific to prevent the unauthorized entry of malware that could compromise the security of the page.
Is it necessary to create a customer account to make my purchase?
It is not necessary to create an account to purchase any of our products. The accounts are focused on accumulating points to obtain discounts on future purchases, receive new news about promotional products and new products.
Do you have exchanges and returns?
We have exchanges and returns, to make any of these options it is necessary to read and follow the steps indicated in the exchange and return policies.
How much does shipping cost?
Shipping depends on the product selected and will be broken down when you review your order prior to making payment.
What is the delivery time?
Delivery times vary depending on the country to which the shipment is made. Shipments take between 3 and 18 business days, depending on the location.
How do shipments work?
Shipments are automated, that is, shipping orders are generated as soon as you place your order. The shipping form will arrive to you via email. Remember that you have until before your product is packaged and shipped to cancel it.
How do I know that my order is already on its way?
You will be notified that your order is on its way by email, indicating the departure date and possible delivery date.
At the time of making your purchase, you are provided with a shipping status link, with that tool you can track the shipping status in real time.
Do you have an express shipping option?
At the moment there is no express shipping function.
Do you have free shipping?
At the moment we do not have free shipping.
Do you have international shipping?
Our shipments reach more than 100 countries, including North America, Europe, Central and South America and most of Asia. Delivery time depends on the country to which the shipment is made. It varies between 3 to 18 business days.
How can I contact you?
You can contact us by the following means: e-mail or direct message through the page. Emails take on average 12-24 hours to be responded to. While direct messages may take a few minutes (as long as it is between the hours of 9am to 2pm CST and 3pm to 6pm CST.
If you have any questions or clarifications, do not hesitate to contact us.
What parcels do you work with?
Our main parcel suppliers are the following:
GLOBEGISTICS, DHL, Estafeta, UPS, FedEx, among others.